Frequently asked questions
Q: Which type of accommodation is available in the resort?
A: One Bedroom Apartment
Two Bedroom Apartment
Two Bedroom Townhouse
Three Bedroom Townhouse
Four Bedroom Villa with private pool
Q: What are the sizes of the accommodation available?
A: One Bedroom Apartment – 70 sqm
Two Bedroom Apartment – 94 sqm
Two Bedroom Townhouse – 140 sqm
Three Bedroom Townhouse – 170 sqm
Four Bedroom Villa with private pool - 209 sqm
Q: How many persons sleep in the different accommodation?
One Bedroom Apartment – 2 Adults + 2 Children (Sofa Bed) or 3 Adults (1 in the sofa bed)
Two Bedroom Apartment – 4 Adults + 2 Children (Sofa Bed) or 5 Adults (1 in the sofa bed)
Two Bedroom Townhouse – 4 Adults + 2 Children (Sofa Bed) or 5 Adults (1 in the sofa bed)
Three Bedroom Townhouse – 6 Adults + 2 Children (Sofa Bed) or 7 Adults (1 in the sofa bed)
Four Bedroom Villa with private pool – 8 Adults + 2 Children (Sofa Bed) or 9 Adults (1 in the sofa bed)
Q: Does the Resort provide extra beds ?
A: Extra beds are not provided.
Q: Which type of beds can you find in the accommodation?
A: Most of the one bedroom apartments are twin bedded.
The two bedroom apartments and townhouses have one room with a double bed and a twin room.
The three bedroom townhouses have two rooms with a double bed plus one twin room.
The four bedroom villas have two rooms with double bed plus two twin bedded
Q: Where are located the different accommodation types in the complex?
A: The one bedroom apartments are all located on the first floor and only a few are close to any of the pools.
The two bedroom apartments are all located on the ground floor and only a few are close to the pools.
The two and three bedroom townhouses have two floors internally and are all located around the different pools, but not all of them have pool view.
Q. What is the difference from a two bedroom apartment to a two bedroom townhouse?
A: The main difference is that the townhouse has an upstairs floor where the two bedrooms with en-suite bathrooms are placed, which allows a more spacious living room area downstairs, while the apartment has only one of the bedrooms with en-suite bathroom and all the rooms are located in the ground floor.
Q: Can the guests upgrade from the different types of accommodation?
A: Yes, upgrades are possible, depending on availability and payment of an extra charge.
Q: What are the resorts service hours?
A: The resort is open 24 hours per day. Check-in is from 16h00 onwards and Check-out is up to 11h00.
Q: Can the guests have an early check-in or a late check-out?
A: Depending on availability and payment of an extra charge early check-ins and/or late check-out may be confirmed. Request must always be done in advance. Late check-outs can only be confirmed either on the night before or on the day.
Q: Where can guests store their luggage while they wait?
A: The resort has a luggage room in the Reception area and shower facilities in the SPA for late departures.
Q: How far is the resort from Faro Airport?
A: The resort is located 40 Kilometers from the airport, 45 minutes by car.
Q: How far is the resort from the center of old town or beach?
A: The resort is located 2 Kilometers away from the center and Albufeira’s main beach, which are 25 minutes walking distance, 5 minutes by car.
Q: How far is the Resort from the new town (the strip)?
A: The resort is located 4 kilometers away from the new town, 10 minutes by car.
Q: Does the resort provides a courtesy bus?
A: The resort provides daily free transportation four times a day throughout the year to the center/beach.
Q: Can the guests make arrangements for taxis, airport transfers or excursions from the resort?
A: Excursions and transfer services can be organized by the Reception at normal office hours.
The taxis can be requested at any time.
Q: Is the Resort wheel-chair friendly?
A: The resort is not suitable for guests with severe mobility restrictions.
Q: Does the resort allows pet animals?
Q: Does the resort provide laundry service?
A: The resort does not provide laundry service. As alternative, there is an outside launderette located 500 meters from the resort.
Q: The accommodation has washing machine?
Q: Can the guests request Cots and High Chairs for the accommodation?
A: The resort provides, free of charge, Cots and High Chairs when reserved in advance and subject to availability.
Q: Does the resort provide Pool Towels, Hairdryers, Irons and Kettles?
A: The standard equipment includes irons and kettles, the hairdryers can be collected from the reception with a 25.00€ refundable deposit. The pool towels are also available from the reception.
Q: Does the resort provide DVD players?
Q: Does the resort provide foreign channels in the accommodation?
A: The resort provides cable TV, with a wide range of channels in different languages (Portuguese, Spanish, French, German).
Q: How much are the safes?
A: The safes are placed in every accommodation and are free of charge.
Q: Does the resort provide Free Wi-Fi?
A: The Wi-Fi service is available free of charge in every accommodation and also in several public areas.
Q: Is there a Gym available in the Resort?
Q: What type of sports facilities are available in the Resort?
A: The Resort provides a multisport area where guests can use either as a five-a-side soccer field or as Tennis Court.
All the equipment to practice those sports is available in the reception subject to a 20 € refundable deposit.
Q: Is the indoor heated pool available all year?
A: Yes, the indoor pool is available free of charge throughout the year. It is mandatory the use of swimming cap, which can be purchased locally.
Q: How can the guests obtain information about SPA treatments?
A: Detailed information and SPA reservations please contact firstname.lastname@example.org.
Q: How can the guests reserve golf in the Algarve?
A: Because the resort has no special agreements with golf courses, we suggest that you contact www.algarvegolfsmile.com for golf reservations and information.
Q: Which type of entertainment does the resort have for the season?
A: There is daily entertainment during high season for adults and children with evening activities (April-October).
During low season the resort has only adults entertainment 4 days per week (November- March).
Q: Which are the operating seasons and times of the Kids Club?
A: The Kids Club operates from April to October.
The Kids Club opening hours are from 10h00 to 12h00 and from 15h00 to 17h00, free of charge for children from 4 years old up to 11 years old.
Q: Does the resort have a crèche for younger children?
Q: Does the resort provide Babysitting?
A: Yes, subject to availability and to an extra charge.
Q: Can the guests hire a car and park in the Resort?
A: Yes, car hire can be done through Reception.
Inside the Resort there is a large number of parking places free of charge.
Q: How far are the local shops?
A: Inside the resort there is a minimarket with a selection of all the basics.
The closest local supermarket is located 500 meters away from the resort.
Other different type of shops can be found in the center of town just 2 kilometers away.
Q: Can you exchange your board basis directly?
A: Yes, subject to a payment.
Q: Are there restrictions for the all-inclusive guests?
A: Yes, there are restrictions on the times, menus e type of drinks available for the All Inclusive guests. Kindly contact us for further details.
Q: When all-inclusive guests arrive late or depart early how can they get their meals?
A: If the guests leave before breakfast or arrive after dinner the resort prepares a meal pack with sandwiches, juice, fruit, yoghurt and water for the guests to take-away. For the early departures, guests have to advise Reception in advance.
Q: Can the half board guests change their meals?
A: Yes, but it is necessary to advise in advance either at Reception or the Restaurant of the change. Changes can only be done for the same day (i.e. change dinner of day 1 for lunch on day 1, not change dinner of day 1 for lunch on day 2).
Q: Are drinks included in the half board?
A: No, all drinks during the meals are paid directly, except for the All Inclusive guests.
Q: Is it possible for all-inclusive guests to order take away meals?
Q: Does the resort cater for all-inclusive guest’s wheat intolerant or gluten free allergic?
A: Not on a standard basis, however arrangements can be done if the resort is advised in advance. An extra charge may be applicable depending on the requirements of the guest.